Shipping

Every print is made to order and carefully packaged for safe delivery. Below you’ll find production time, delivery estimates, tracking, and other shipping details.

Production time

Most orders are produced within 2–4 business days. During peak periods, production may take a little longer.

Delivery estimates

Estimated delivery = production time + shipping transit time.
Typical transit times after your order ships:

United States: 3–7 business days
Canada: 4–10 business days
UK / EU: 3–8 business days
Australia / New Zealand: 6–12 business days
Rest of world: 8–20 business days

Note: These are estimates. Carrier delays, weather, holidays, and customs processing (for international orders) can affect delivery times.

Shipping rates

Shipping costs and available options are shown at checkout.

Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking information.

Packaging

Prints are packed to arrive in excellent condition，typically in a rigid mailer or a sturdy protective tube, depending on size.

Address changes

If you need to update your shipping address, email us as soon as possible. Once an order is in production or has shipped, changes may not be possible.

International orders

International shipments may be subject to customs duties, taxes, or import fees. These fees are set by the destination country and are the customer’s responsibility.

Need help?

If your package is delayed, marked delivered but not received, or arrives with visible damage, contact us at support@citycollections.net with your order number. We’ll help you as quickly as possible.

Note: Frames are not included unless explicitly stated on the product page.